Questions owners ask.

A turnover is everything that happens between one short-term-rental guest checking out and the next guest checking in. The property is cleaned, reset, and staged; supplies are checked; and the home is made ready for the next stay.

A regular cleaning usually ends when the home is clean. A turnover ends when the property is ready for another paying guest. That includes staging to your listing, checking the supplies you designate, keeping an eye out for damage or maintenance concerns, and confirming with you that it's done, all within the window between checkout and check-in.

No. Five Star Turnovers is a turnover service, not a property manager or co-host. We don't manage listings, set pricing, communicate with guests, or handle bookings. You stay in control of your rental; we help handle the turnover.

Yes. We work with properties listed on Airbnb, VRBO, both, or other short-term-rental platforms. Five Star Turnovers is an independent business and is not affiliated with Airbnb or VRBO.

Yes. During onboarding we agree on which supplies to check, where your backstock is kept, and how much should be set out for guests. We restock as agreed at each turnover and let you know when backstock is running low.

Yes. If we notice visible guest damage, maintenance concerns, missing items, or unusual conditions during a turnover, we'll let you know.

This is a visual check made while we're on site. It is not a professional home, safety, or code inspection, and it can't catch every issue.

We serve select properties throughout Utah County (including Orem, Provo, and Lehi), Heber Valley, and the Park City area. Availability depends on property location, turnover frequency, scheduling, and service requirements. If your property is nearby, ask about availability.

Every STR is different. Pricing depends on property size, number of bedrooms and bathrooms, turnover requirements, laundry needs, location, and any additional services. Tell us about your property and we'll follow up with pricing.

Same-day turnovers, where one guest checks out and another checks in on the same day, are exactly what our service is designed around. Whether we can cover a specific property's window depends on location, property size, and scheduling, so we confirm that during setup.

Not yet. Automated calendar tools that work with Airbnb and VRBO calendars are planned for a future release, but they aren't available today.

For now, we set up a scheduling routine with you during onboarding so we always know when upcoming turnovers are needed.