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Five Star Turnovers home

Services

Turnover services built for short-term rentals.

Every turnover combines four things: cleaning to a guest-ready standard, a look around the property, restocking the supplies you choose, and confirmation that it's done.

01 · Clean

STR turnover cleaning

Every turnover follows a standard set for your property: how the beds are made, where the towels go, how the living room is staged, and what the next guest should see when they walk in.

The goal isn't a house that looks clean. It's a property that matches your listing photos and is ready for a paying guest.

Typically includes

  • Kitchen and dining: surfaces, appliances, dishes, and a reset of what guests use
  • Bathrooms: toilets, sinks, showers, and mirrors cleaned; fresh towels set out
  • Bedrooms: bed reset and linens, when included in your service
  • Floors throughout: vacuumed and mopped
  • Trash removed and staging returned to your standard

02 · Inspect

Property checks and visual inspection

A turnover puts someone inside your property between every stay. We use that visit to notice what an owner who lives elsewhere can't see: a cracked fixture, a missing item, a door that won't latch, a thermostat left at the wrong setting.

You decide what matters at your property, and we'll check for it each time.

Typically includes

  • Visible guest damage
  • Maintenance concerns such as leaks, broken fixtures, or appliance problems
  • Missing items from your inventory
  • Unusual property conditions
  • Entry and lock concerns
  • Thermostat and other property settings, as agreed

This is a visual check made during the turnover. It is not a professional home, safety, or code inspection, and it can't catch every issue.

03 · Restock

Owner-defined restocking

You choose the supplies your guests should find at your property and how many of each. We check them at each turnover and restock from your on-site supply as agreed.

When your backstock is running low, we'll let you know before it becomes a guest problem.

Typically includes

  • A supply list set by you during onboarding
  • Checks of guest-facing quantities at each turnover
  • Restocking from your designated on-site supply
  • A heads-up when backstock is running low

04 · Report

Turnover documentation and confirmation

When a turnover is complete, we confirm directly with you that the property is ready for the next guest. If we noticed something that needs your attention, you'll hear about it then, not from a guest.

We're building online turnover reports that will bring photos, supply observations, and issue notes together in one place. Those tools are not available yet.

Available today

  • Completion confirmation when the property is guest-ready
  • Notes on damage, maintenance concerns, or missing items we noticed
  • Low-supply notices

Planned, not yet available

  • Online turnover reports
  • Property photos
  • Supply observations
  • Issue reports

By arrangement

Additional services

Some owners need more than the standard turnover. These options are not included by default, and not all of them are available yet. Ask what’s possible for your property.

  • Linen coordination

    Help keeping clean linens and towels in rotation for your property.

  • Periodic deep cleaning

    Scheduled deeper cleaning beyond the standard turnover.

  • Supply purchasing

    Buying and bringing restock supplies, rather than drawing only from your on-site stock.

  • Property checks

    Visits between stays, such as package checks or a look at a vacant property.

  • Maintenance observations

    More detailed notes on wear and upkeep items to help you plan repairs.

Pricing

Priced for your property.

Every STR is different. Pricing depends on property size, turnover requirements, laundry needs, location, and additional services.

What shapes your service scope and price

  • Property size
  • Number of bedrooms and bathrooms
  • Turnover requirements
  • Laundry
  • Location
  • Additional service requirements

Ready for a better turnover?

Tell us about your short-term rental and we'll let you know whether we're a good fit.